FAQ

What type of hair does HIRAYA Hair sell?

HIRAYA Hair specializes in 100% authentic Southeast Asian (Vietnamese) hair. Our hair is known for its strength, softness, and longevity, and every bundle is double-drawn to ensure fullness from weft to ends.

Is your hair 100% human hair?

Yes. All HIRAYA Hair products are made from 100% real human hair with no synthetic blends.

How long does HIRAYA Hair last?

With proper care, our hair can last 12 months or longer. Because our hair is premium Vietnamese hair, it maintains softness, shine, and strength over time.

Does the hair shed or tangle?

Our hair is carefully processed and inspected to ensure minimal shedding and tangling. Proper maintenance will keep your hair looking flawless.

Can I color or style the hair?

Yes. Our natural hair can be colored, toned, curled, straightened, and styled.

For best results, we recommend professional coloring, especially for lighter shades.

Our Dream Lights™ Collection is professionally pre-colored for vibrant, long-lasting tones.

How many bundles do I need?

It depends on your desired fullness and length:

• 12”–18”: 2–3 bundles

• 20”–24”: 3–4 bundles

• 26”+: 4+ bundles

Lace systems and extension methods may vary based on your stylist’s recommendation.

How long does shipping take?

Orders are processed within 1–3 business days.

Shipping times vary by location and are displayed at checkout.

You will receive a tracking number once your order ships.

Do you accept returns or exchanges?

For hygiene and quality reasons, all hair sales are final.

If you receive the wrong item or a defective product, please contact our support team within 48 hours of delivery so we can assist you.

How should I care for my hair?

We recommend:

• Sulfate-free shampoo & conditioner

• Deep conditioning regularly

• Minimal heat usage

• Storing hair properly when not in use

A full care guide is included with every order.

How can I contact HIRAYA Hair?

. You can reach our support team via the Contact Us page or email us directly.

We aim to respond within 24–48 business hours.